Shipping Information

OVERVIEW

At Van Project 1, we strive to ensure your orders are delivered promptly and securely. Please review our shipping policy, which outlines our order processing times, shipping methods, estimated delivery times, and responsibilities.

 

ORDER PROCESSING

  • Order Processing Time: Orders are typically processed and dispatched from our warehouse within 1-3 business days. During peak periods or high-demand times, processing times may extend up to 6 business days.
  • Order Confirmation: You will receive an email confirmation upon placing your order. Once shipped, you will receive a shipping confirmation email with tracking information.

 

ESTIMATED SHIPPING TIMES

Our shipping times are estimates and can vary based on your location and other factors. Below are the average estimated shipping times:

Location

Estimated Shipping Time

United States

5 - 8

Business Days

Canada

7 - 15

 Business Days

Australia

7 - 15

 Business Days

Europe

7 - 15

 Business Days

Worldwide

7 - 15

 Business Days

Note: These times are estimates and do not account for delays due to customs or other factors outside of our control. Van Project 1 is not responsible for delays caused by external factors.

 

SHIPPING METHODS AND COSTS

  • Shipping Carriers: We use reputable carriers to deliver your orders. The selection of carriers is at our discretion, based on your location and the best available options.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be displayed during checkout.

 

CUSTOMS, DUTIES, AND TAXES

  • International Orders: Orders shipped outside of the United States may be subject to customs duties, taxes, and import fees, which are determined by the destination country and are not included in our prices. These charges are the responsibility of the customer.
  • Customs Clearance: Customs policies vary widely; delays due to customs are beyond our control and are not the responsibility of Van Project 1.

 

TRACKING YOUR ORDER

  • Order Tracking: You will receive a tracking number via email once your order has been shipped. Use this number to track your shipment on the carrier's website.
  • Lost or Delayed Shipments: If your order has not arrived within the estimated time, please contact our customer service team. We will assist you in investigating the delay, but Van Project 1 is not liable for delays or lost packages once they are in the carrier's possession.

 

PEAK PERIODS

Processing and shipping times may be longer during holidays, sales events, or other peak periods. While we strive to meet our estimated times, delays may occur.



CONTACT INFORMATION

For questions or concerns about your order, please contact our customer service team at sales@vanproject1.com. We are committed to providing support, but please note that our liability is limited once the package is handed over to the carrier.